Free Standard Shipping on U.S. Orders over $100
*FREE SHIPPING applies to contiguous US Orders Only
OTZShoes.com orders ship Monday - Friday. We ship all orders within one-two business days. All orders typically ship next business day (Business days are defined as Monday - Friday, excluding Federal Holidays). Orders placed on Friday, Saturday or Sunday will not ship until the next business day.
All shipping charges are non-refundable. If you return an item and we agree to issue a refund, the amount refunded will be for merchandise only, i.e., not including any shipping charges. Additionally, if OTZShoes.com pays for the return shipping charge, this amount may be deducted from your refund.
All orders are manually verified, so that an initial approval is subject to manual review.
Domestically, OTZShoes.com offers FedEx Ground, Three day, Second day, and Next day. Next day service does not include Saturday delivery. Saturday delivery is offered on Friday only and does cost more. Orders are shipped on business days only. Business days are Monday - Friday, excluding federal holidays within the United States. Do not count the day the order ships as a business day. >
NOTE: We are currently unable to ship to P.O. Box addresses. Please provide a VALID U.S. address for delivery. Orders submitted with a P.O. Box address will be cancelled.
Orders may be shipped to the 48 contiguous United States via Stand Ground Service.
Orders may be shipped to the 48 contiguous United States via Third Day service. You can expect your order to arrive within 3 business days.
Orders may be shipped to all 50 states via Second Day Air service. You can expect your order to arrive within two business days.
Orders may be shipped to the 48 contiguous United States via Overnight service. You can expect your order to arrive within 1-2 business days.
OTZShoes.com offers free domestic FedEx Ground service on all orders above $75.00 within the 48 contiguous United States and the District of Columbia. (Alaska, Hawaii or US Territories not included).
Free shipping is not available in combination with other promotional offers. At checkout, you will be prompted to choose a shipping method for your item(s). Shipping cost are dependent on the items in your order and the shipping method you select. Your total shipping charge will automatically compute during checkout prior to the completion of your order.
OTZShoes offers International Shipping via FedEx Express. We ship to most international destinations but if you would like to purchase and do not see your Country listed at checkout, please email customer service to make shipping arrangements. Please note, we are not responsible for any duties or taxes that your country may impose.Shipping to Canada is $45.00 and shipping to all other Countries is $60.00 flat rate. International shipping transit time is 3-5 business days.
All applicable customs and import duties and fees, taxes and any other charges and fees are the responsibility of the customer (even if you refuse any shipments upon delivery).We ship your package DDU, "duties and taxes unpaid", and we do not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If your order does require these additional charges, they must be paid by you in order for your package to clear customs. Some countries may require additional fees paid Collect on Delivery (COD). These fees are paid to the local carrier and are not collected by OTZ Shoes.
Customs authorities require that we state the value of your order directly on your package(s). Customs agents have the right to release or deny release of your package(s), and in rare cases, they may also delay delivery.
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Breaking in Period: Our shoes are designed for total comfort. They may feel snug at first, but please allow a breaking in period to allow our foot bed to gradually compress and conform to your foot, as well as for the leather or suede upper to adapt to your foot’s contours. The more you wear them, the more comfortable they get. When choosing our shearling lined styles, or if you’re in between sizes, it’s recommended to select one size up for an ideal fit.
Without a universal footwear size chart that is shared between all footwear brands, the best and ideal way to measure your shoe size is using a ruler that has a CM marker. Place this ruler up against a wall, place your foot on top of it while having your heel against the same wall. The CM that is shown from your longest toe, should be the most accurate sizing of your foot. Using this CM you can easily convert to the corresponding EU size.