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Returns

RETURN POLICY

If you are not fully satisfied with your purchase, we guarantee to refund unworn or unwashed items when you return them in original condition and packaging within 30 days of purchase. All footwear returns must include the original shoebox in its original condition, without postal or other delivery labels. Please note, defective or damaged merchandise can be returned only if it has not been worn.

Any merchandise marked "FINAL SALE” or “ALL SALES FINAL" cannot be returned.

EXCHANGES

We do not accept exchanges at this time due to inventory availability but will instead accept returns. You may then place a new order for your desired choice. Once your return is received and approved, a refund will be issued through your original payment method. (e.g., credit card).

USA RETURN PROCESS

The OTZ team is dedicated to providing you with the best possible experience as our customer. We are unable to process online returns at this time. Please contact us directly at 1-800-938-8000 and a Customer Service Representative will gladly assist you with your request.

E-mail: customerservice@otzshoes.com with the following info:

Subject: OTZShoes Return
Name:
Address:
Tel no:
Tracking number:
Order number:

For you protection, we encourage sending your return via insured parcel post or other traceable method. Shipping fees are not refundable and return shipping charges must be paid by the customer. OTZ Shoes is not responsible for returns until they are received in our processing center.

MANUFACTURING DEFECTS

We guarantee our merchandise to be free of manufacturing defects and will accept any factory-defective items for a refund.

Please follow the following steps to expedite your refund:

  1. Email us at customerservice@otzshoes.com for a return label and state "Manufacturing defect" on the subject line.
  2. You will be sent a return form and prepaid return label via Email.
  3. Please print and complete the return form and select the reason for return.
  4. Include the return form inside the return package.
  5. Adhere the shipping label to shipping carton. Do not apply the label to the shoe box.
  6. Drop off at your nearest FedEx office.

REFUND PROCESS AND TIMEFRAME

Refunds will be processed through the original method of payment within 10 business days. OTZ Shoes will inspect merchandise sent back for a refund and reserves the right to reject returns. Once the return has been processed, you will receive a return email confirmation. Depending on the credit card company, it may take an additional 2-10 business days after the credit is applied for it to post to your account.

INTERNATIONAL RETURNS

Please follow the instructions above and return your items at your expense within 30 days from purchase. If approved, you will receive your refund in the original form of payment. Unfortunately we cannot refund duties, taxes or shipping charges. The customer is responsible for duties, taxes or shipping charges of the product to be returned.

Size Chart
EUR 35 36 37 38 39 40 41 42 43 44 45 46 47
US (Men’s) 3.5 4.5 5 6 6.5 7.5 8 9 10 10.5 11.5 12 13
US (Wo’s) 4.5 5.5 6 7 7.5 8.5 9 10 11 11.5 12.5 13 14
UK 2.5 3.5 4 5 5.5 6.5 7 8 9 9.5 10.5 11 12
CM 21 1/2 22 1/2 23 24 24 1/2 25 1/2 26 27 28 28 1/2 29 1/2 30 31

Breaking in Period: Breaking in Period: Our shoes are designed for total comfort. They may feel snug at first, but please allow a breaking in period to allow our foot bed to gradually compress and conform to your foot, as well as for the leather or suede upper to adapt to your foot’s contours. The more you wear them, the more comfortable they get. When choosing our Semis, Jazz, Bottine or any shearling lined styles, or if you’re in between sizes, it’s recommended to select one size up for an ideal fit.

Without a universal footwear size chart that is shared between all footwear brands, the best and ideal way to measure your shoe size is using a ruler that has a CM marker. Place this ruler up against a wall, place your foot on top of it while having your heel against the same wall. The CM that is shown from your longest toe, should be the most accurate sizing of your foot. Using this CM you can easily convert to the corresponding EU size.