FREE SHIPPING ON ORDERS OF $100 OR MORE

FAQ


ORDER INFORMATION

Where is my order?

Please allow 1-2 business days for order processing, before your order will ship.
If you are ordering with expedited service (next day or 2 day air), please account for the processing time.

Can I cancel or modify my order once it has been placed?
Because our goal is to get every order shipped as quickly as possible, we are unable cancel or modify any order.
Once you receive your order, you will be able to return your shoes by following the link here.  You can place a new order at any time.


SHIPPING DETAILS

Where does OTZ ship?
You have reached the US OTZ store which is only able to ship to US addresses. We aren't able to offer shipping to other countries. 

How much will it cost to ship my order?
For orders over $100, we offer free shipping within the continental US. For orders of $100 or under, we offer a flat $8 shipping fee.

For international shipping?

For Europe please email, asiakaspalvelu@otzshoes.fi or go to the website, https://otzshoes.fi/

For Asia except for Korea, please go to https://felocs.world.tmall.com/

For Korea, please go to http://www.folderstyle.com/Shop/Pr_List.aspx?BrandCD=OT&CateIdx=&BrandCDs=&PageSize=20&CurrentPage=1&SortType=new&PriceCodes=&ColCodes=&SizeCodes=&CateIdxs=

For Canada, the US store is only able to ship to addresses within the US, and at this time there are no authorized dealers in Canada.

RETURNS & EXCHANGES

Do you offer exchanges? 
At this time we do not offer exchanges. Please place a new order and return your unworn shoes and all packaging for a refund.

How do I return my unworn, still new OTZ shoes and packaging?
Begin by clicking the button on the bottom right corner of the each web page, or follow the link here.


PRODUCT INFORMATION

Which size OTZ is best for me?
Our sizing chart is the best general guide for OTZ shoes. A perfect size chart for all styles and feet does not exist. For OTZ, our shoes are based on the natural contours of your foot with an oblique toe and a slightly wider shape. If your size falls between two EU sizes on our chart, we will recommend the smaller size.

How wide are OTZ Shoes?
OTZ shoes are wider than the standard shoe widths. For women, OTZ’s width is between the standard B and the wide D. For men, OTZ is between the standard D and the wide 2E. All OTZ shoes & boots use the same shape (last) so this width is common for all our products.

What are zero drop shoes?
Zero drop shoes is a term that indicates that the heel is the same height as the ball of your foot. This is how you stand naturally with bare feet. Zero Drop allows the foot to be level with ground with no slope from the heel to the forefoot. Some experts believe that the significantly elevated heels in most shoes can aggravate existing foot, leg, back, and joint pains, and in some cases cause injuries.

Are all OTZ Shoes zero drop?
All OTZ shoes available on our site are designed to be zero drop, or extremely close to zero drop. This includes the insole. For most feet, removing the OTZ insoles may achieve a closer degree of zero drop, though the difference is slight. In general the majority of running shoes have about a 10mm drop. OTZ’s vary from complete zero drop to 1mm, heel to toe.


PRODUCT UPKEEP

How do I clean my OTZ Shoes?
We suggest that you hand wash your shoes using cold water, gentle detergent and plenty of time to air dry. Start by getting together a bucket/large bowl/sink, gentle detergent, a soft bristle brush/tooth brush, and two soft rags. Begin by pulling out the removable insoles then proceed below based on the upper material.

For canvas, waxed canvas and Italian linen uppers:

  1. Use the dry soft brush and remove any dirt from the shoes.
  2. Run the brush under the sink to clean it off, then dip it in the mixture of cold water and a little bit of gentle detergent.
  3. Put one hand in the shoe, with the other hand use brush to gently brush the upper, concentrating on any stains. Dip the brush as often as needed and let the detergent do the work. No need to rub too hard.
  4. Get the rag damp and wipe off the shoe.
  5. Let your shoes air dry. Do not put your shoes in the dryer or set them in the sun.

For leather, suede, nubuck and full grain uppers:

  1. Use the dry soft brush and remove any dirt from the shoes.
  2. Dip half of a soft rag into the mixture of cold water and a little gentle detergent. Wipe the outside of the shoe.
  3. Wet the other half of the rag (clean half) with warm water and wring it out. Wipe off the shoe concentrating on stains and scuffs. Warm water will help remove water stains from suede.
  4. Use the dry rag to gently dry the shoe.

How do I clean my OTZ removable insoles with cork top sheet?
Pull your insoles out of your shoes. In a small bowl make a paste out of a small amount of room temp water and either baking soda or Borax. Don’t use hot water. Using your fingers spread the paste on the tops of both insoles, then use a toothbrush to make gentle circulate motions. Do not press hard, just gentile circular motions. The paste will turn brown as it pulls out the dirt and grim. Gently rinse off the top of the insoles in a sink, and clean up. Let them sit for a couple of days to air dry. Please do not put the foot beds in direct sunlight or in the dryer. For leather top sheet insoles, use mild detergent instead of baking soda/borax and do not run under water to rinse. Use a cloth to dry.

FACTORY WORKING CONDITIONS

OTZ Shoes has adopted the SA8000 Standard for factory operations. All of OTZ products are made in factories owned by others. At our request, all factory owners have agreed to implement the SA8000 Standard. The standard includes bans on child labor, mistreatment of workers, a ban on illegal overtime, and on all overtime for which workers are not paid premium wages. The standard requires measures to promote worker safety (e.g., fire safety, factory hygiene, safe living quarters), and regular audits by outside agencies which have been specially certified on the SA8000 Standard. We recognize that full implementation of the SA8000 Standard will require continual efforts, and we are serious about it.

 

Size Chart

Breaking in Period
Our shoes are designed for total comfort. They may feel snug at first, but please allow a breaking in period to allow our foot bed to gradually compress and conform to your foot, as well as for the leather or suede upper to adapt to your foot’s contours. The more you wear them, the more comfortable they get. When choosing our shearling lined styles, or if you’re in between sizes, it’s recommended to select one size up for an ideal fit.

Without a universal footwear size chart that is shared between all footwear brands, the best and ideal way to measure your shoe size is using a ruler that has a CM marker. Place this ruler up against a wall, place your foot on top of it while having your heel against the same wall. The CM that is shown from your longest toe, should be the most accurate sizing of your foot. Using this CM you can easily convert to the corresponding EU size.